Machines

I'm often critical of technology, although I use it a great deal. More often than not, it saves time and makes my life easier. It frustrates me beyond belief, however, when I call for assistance and can't seem to connect with a real person. Take a call to the phone company today for instance.

Verizon robot: Are you calling from ***-***-****?
Me: Yes.
Verizon robot: Do you have a question about new service, your bill, repairs....?
Me: Repairs.
Verizon robot: Okay, you have a question about repairs. Explain what the problem is, such as noise on the line, connectivity, etc.
Me: Messages aren't being left when people call.
Verizon robot: I'm sorry, I don't understand. Explain what the problem is, such as noise on the line, connectivity, etc.
Me: We can't check messages.
Verizon robot: I'm sorry, I don't understand. Explain what the problem is, such as noise on the line, connectivity, etc.

I kept hitting zero, hoping they'd just let me talk to someone, but I guess they've figured that trick out. Talk about frustrated. Finally, the fake person started reading a list and one of the items worked for me, thus leading to another that I could say yes to. They told me to then check again in 30 minutes, and hopefully it would be fixed.

Thankfully, when I checked again three hours later, it was.

At least my oven works.